Notes from inside the accounts.

Thirty articles, each written by whoever actually ran the work — with the numbers, the tests that failed, and the parts we would do differently.

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The archive

Every article we have published.

Web Design · Latest

The 11-second rule: what people actually read above the fold

Eye-tracking on twelve client sites, and the pattern that held every time.

18 Aug 20267 min readRead the article

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30 articles
Web Design

Design systems for teams of three

You do not need forty components. You need the eleven you keep rebuilding.

13 Aug 20269 min readRead
Web Design

Why your hero image is costing you conversions

We removed it on six sites. Five got better. Here is what separated them.

8 Aug 20266 min readRead
Web Design

Message architecture before wireframes, always

Every page gets a job description before it gets a layout.

3 Aug 20268 min readRead
Web Design

Accessible contrast without ruining the brand

Passing AA while keeping the palette the founder actually approved.

29 Jul 20265 min readRead
Web Design

The pricing page teardown checklist

Nineteen questions we ask before touching a single pricing table.

24 Jul 202610 min readRead
SEO

SEO after AI Overviews: what still compounds

Twelve months of ranking data from accounts that gained and accounts that lost.

19 Jul 20268 min readRead
SEO

Internal linking is the cheapest ranking win left

No new content, no outreach, no budget. Just the graph you already have.

14 Jul 20266 min readRead
SEO

Programmatic pages that do not get you penalised

1,200 pages, one template, and the three rules that kept them indexed.

9 Jul 202611 min readRead
SEO

How we plan a 4,200-URL migration

The redirect map exists before the staging site does. Here is the process.

4 Jul 202612 min readRead
SEO

Topic clusters, honestly assessed

Where the model works, where it is cargo cult, and how to tell early.

29 Jun 20267 min readRead
SEO

Core Web Vitals in 2026: what still matters

INP replaced FID two years ago. Most audits still have not noticed.

24 Jun 20266 min readRead
Paid Media

Your product feed is the bid strategy

Six feed changes that moved return further than any bidding experiment.

19 Jun 20267 min readRead
Paid Media

The geo holdout that made our numbers look worse

How we proved an account was reporting revenue it did not cause.

14 Jun 202611 min readRead
Paid Media

Sixty ads a month without burning budget

A fixed test budget, a retirement rule, and no sentimentality about winners.

9 Jun 20268 min readRead
Paid Media

Performance Max, audited honestly

What the channel report hides, and the three queries that reveal it.

4 Jun 20269 min readRead
Paid Media

Offline conversion imports, step by step

Teaching the bidder which leads actually closed, in about an afternoon.

30 May 202610 min readRead
Paid Media

When to stop scaling a winning campaign

Marginal CAC is the number. Almost nobody watches it.

25 May 20265 min readRead
WordPress

Retheme or rebuild? A decision framework

The cost comparison we run before recommending either, with the maths shown.

20 May 20266 min readRead
WordPress

Thirty plugins, five replacements

The scoring sheet: query cost, update cadence, asset weight, real bespoke need.

15 May 20269 min readRead
WordPress

Block themes for editors who hate builders

Patterns your marketing team can ship without opening a support ticket.

10 May 20267 min readRead
WordPress

Multisite: when it helps and when it hurts

Eleven sites on one codebase is wonderful. Three sites is usually a mistake.

5 May 20268 min readRead
WordPress

Server-side tagging on WordPress

A container, a subdomain, and the conversion signal your bidder deserves.

30 Apr 202610 min readRead
WordPress

The plugin audit we run before every quote

Twenty minutes that changes the shape of most rebuild proposals.

25 Apr 20266 min readRead
Ecommerce

Product pages that sell: 11 patterns we A/B tested

Across $40M of traffic — and the three best practices that lost every test.

20 Apr 202612 min readRead
Ecommerce

Eleven checkout fields we deleted

What happened to completion rate, and the two fields we had to put back.

15 Apr 20265 min readRead
Ecommerce

Merchandising rules that beat manual curation

Sort by margin, not by newest. The uplift is larger than most redesigns.

10 Apr 20268 min readRead
Ecommerce

Subscription churn: the three moments that matter

Pause, swap and dunning. Get these right and retention takes care of itself.

5 Apr 20269 min readRead
Ecommerce

AOV levers, ranked by effort

Nine tactics, plotted against the engineering hours each one actually costs.

31 Mar 20267 min readRead
Ecommerce

Headless commerce: worth it at what scale?

The revenue threshold where the complexity starts paying for itself.

26 Mar 202611 min readRead

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